"I think I was aware quite early on that there's something quite theatrical about the story," Joyce said.
"We’ve always encouraged customers to use headphones when listening to audio content — and our Wi-Fi rules already remind customers to use headphones. It seemed like a good time to make that even clearer by adding it to the contract of carriage," said United spokesman Josh Freed in a statement to the press.
，这一点在PDF资料中也有详细论述
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